Booking Terms and Conditions
These Booking Terms & Conditions apply to the booking of any Nigel Parrish trading as New Forest Navigation/New Forest Guided Walking (“New Forest Navigation/New Forest Guided Walking”) course/s (including guided walks or other activity/ies booked with Nigel Parrish) (“the course/s”) set out in New Forest Navigation/New Forest Guided Walking booking confirmation. These Booking Terms & Conditions contain important information concerning participation by you and members of your party (“participant/s”) and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. No variation to these Booking Terms & Conditions shall be binding unless agreed in writing by New Forest Navigation/New Forest Guided Walking. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Nigel Parrish trading as New Forest Navigation/New Forest Guided Walking (including any electronic documentation) shall be subject to correction without any liability on the part of Nigel Parrish trading as New Forest Navigation/ New Forest Guided Walking.
1. Booking and payment
Booking Confirmation: A course booking is considered confirmed on receipt of a booking deposit or full payment and a completed Booking Form by New Forest Navigation/New Forest Guided Walking. Without both the booking form and deposit or full payment there is no contract with New Forest Navigation/New Forest Guided Walking. If you book less than 56 days/8 weeks (84 days/12 weeks for outdoor skills course/s) prior to the start of the course full payment must be made to enter in to the contract. Full payment is due 56 days or (84 days for outdoor skills courses) prior to the course starting. Only by prior, confirmed (email or written) arrangement can a booking be taken without payment (such as booking being made through a third party, who shall be considered a ‘Booking Agent’). A booking form will still have to have been completed and all/any ‘Booking Terms and Conditions’ agreed to. The booking will only be considered confirmed once participants have received written (email or letter) acknowledgment from New Forest Navigation/New Forest Guided Walking.
Payment of balance: The full amount is due not later than 56 days (8 weeks) or 84 day (12 weeks) prior to date of the course start date. Should the full amount not be received in the specified time, Nigel Parrish trading as New Forest Navigation/New Forest Guided Walking reserves the right to treat the booking as cancelled and the deposit shall become non-refundable. Payment can be made online on the website at the time of the booking using PayPal or using the payment instructions on the invoice. When a booking is made, all participants will have deemed to have agreed to the/these ‘Booking Terms and Conditions’. It is up to the Group Leader/Organiser/Person making booking to ensure these conditions are met and participants are made aware of them.
Booking Agents: Third parties can with written prior permission and agreement with New Forest Navigation/New Forest Guided Walking act as booking agents (“Booking Agents”) for all activities and courses. Booking agents may receive a fee agreed in advance that shall be paid as a percentage of the full price of a course.
Cancellation (by us) and return of course fees and deposits: Course payment or deposit will be returned in full without obligation and the booking considered cancelled if deemed necessary for reasons of adverse weather conditions, unsuitable conditions or other conditions outside of the control of New Forest Navigation/New Forest Guided Walking. A telephone number that course participants/organisers can be contacted on up 72 hours prior to the course start time and on the day of the course must be supplied when making a booking. This number will be used to notify participants of any cancellation, change of start location or other changes to the course and as such New Forest Navigation/New Forest Guided Walking can not be held responsible should we fail to contact you to notify you of these changes.
Requests for cancellation: Your date of cancellation is on the date we receive the acknowledge. Any requests for cancellation must be made by one of these methods: By phone, by email or in writing. The course is only considered cancelled when you have received written or acknowledged email confirmation from New Forest Navigation/New Forest Guided Walking.
Cancellation fees will apply, based on a percentage of the full course/activity price as detailed; 365 to 84 days prior to course start date retention of deposit or 25%. 83 days to 56 days prior to course start date retention of 50%. 55 to 28 days to course start date retention of 75%. 27 to 0 days to course start date retention of 100%. Where possible an alternative course date (postponement) will be offered in lieu of cancelled course.
No refunds on the day for anyone who does not turn up or turns up late. Balance due on the day will remain for the numbers booked. Whilst we will always do our best to ensure that activities go ahead as advertised, we reserve the right to make any changes or cancel courses due to circumstances beyond our control. If we have a course that does not meet the minimum required participation numbers we have the right to book you on another mutually agreeable course or offer a full refund. This will not usually happen within 28 days of the course start date. We cannot accept any responsibility for cancellations (at any times) through situations of Force Majeure; war, terrorist attacks, natural disasters, adverse weather conditions, unsuitable conditions or any such conditions outside our control.
Course postponement: A request can be made to postpone a course to another course date. The postponement will only be accepted if the original course place/s can be filled, and the request is made within 28 days prior to the course date. A deposit of 50% of the full course cost will be required to postpone a date; this deposit will be returned on the course date (this will apply for courses booked and paid for and those that are being paid for with a voucher).
Course cancellation or curtailment due to external or other factors whilst under way
Course may have to be cancelled, curtailed or modified due to external factors such as hazardous/extreme weather, safety considerations (if the course is already underway) or other factors beyond the control of New Forest Navigation/New Forest Guided Walking. This may take place whilst the course is under or at short notice before the course commences. Each activity is assessed for risk and control measures include curtailing a course, shortening the course duration, changing the original route and objectives or course cancellation at short notice.
Cancelled by us: If the course is due to commence within the next 72 hours and cancelled by New Forest Navigation/New Forest Guided walking then a full refund or a suitable alternative will be offered by New Forest Navigation/New Forest Guided walking. Course cost/s only will be refunded (participants should have adequate insurance to cover other costs).
*Time of cancellation: The time of cancellation will be the time the leader has informed the participant/s and received an acknowledgement or the actual time participants return to the start location/agreed end location.
One and two day courses: If a course is cancelled after it has started then the refund amount will be a percentage of the full course costs paid dependant on the course duration. Courses cancelled on day one of a day one course: 25% will be retained by New Forest Navigation/New Forest Guided Walking and 75% will be refunded to the participant/s. For two day courses cancelled on the second day (day two) 50% will be retained by New Forest Navigation/New Forest Guided Walking and 50% will be refunded to the participant/s.
Outdoor skills course/s: If a course is cancelled after it has started then the refund amount will be a percentage of the full course costs paid dependant on the course duration and how much time has elapsed since the course commenced and the time the course has ended.
Day 1 commencement time to 09:59 on day 2 - 25% will be retained by New Forest Navigation/New Forest Guided Walking and 75% will be refunded to the participant/s. The time of cancellation
10:00 day two to 17:59 day 2 - 50% will be retained by New Forest Navigation/New Forest Guided Walking and 50% will be refunded to the participant/s.
18:00 day 2 to 07:59 on day 3 75% will be retained by New Forest Navigation/New Forest Guided Walking and 25% will be refunded to the participant/s.
After 08:00 on day 3 the course will have been considered as completed and no refund will be made to participants.
*For outdoor skills courses the end time of the course will be the time participants have physically returned to the original starting location or agreed end location.
If a participant on an outdoor skills course cannot start an activity, or continue the activity due to being poorly or inadequately equip for the activity then New Forest Navigation/New Forest Guided Walking reserves the right to make no refund to the participant.
2. Acknowledgement of Risk
Your booking is based on your acceptance of the risk inherent in outdoor activities. Whilst we ensure that all activities are as safe as possible, all clients must take sensible precautions to minimise any risk to himself or herself. Participants accept that there are inherent risks that could result in injury or death and accept risks involved and shall be responsible for your own activities/actions and/or involvement.
These booking conditions must be passed to all members of the party by the group leader to ensure their full understanding of the risks and responsibilities involved. We reserve the right to change any activity whilst it is underway if, in the guide/instructors judgement this is in the best interest of the group. We also reserve the right to alter an itinerary for any reason that we deem important and will endeavour to inform the course participants as soon as possible.
Under 18 years olds: Children and young People under 18 are permitted to take part in courses and must be accompanied by a parent or appointed responsible adult for the entire duration of the activity/course. Parents or suitably responsible adults must ensure that the children comply with all instructions given and are suitably equipped. Explicit signed permission to take part must be given by a parent or appointed responsible adult whom should be aware of and except any risks involved (section 2) and satisfy himself or herself accordingly. It is the responsibility of the person making the booking to ensure that the appropriate parent or appointed responsible adult has given written consent. New Forest Navigation/New Forest Guided Walking has the right to refuse participation of any person under 18 should they deem it necessary without giving reason or prior notice (section 4).
3. Suitability for the activity
It is your responsibility to ensure that you are suitably equipped, adequately fit and experienced to undertake the activity that you are booking. You must inform us in advance of any medical conditions, allergies and/or special requirements, dietary or otherwise that could affect your participation in any activity. A full suggested clothing and equipment list will be supplied and those undertaking courses should ensure they are adequately equip including wearing suitable footwear for the course they are undertaking. Nigel Parrish trading as New Forest Navigation/New Forest Guided Walking reserves the right curtail, postpone or cancel a participants’ activity/ies if they are not suitable equip. We do accept dogs on some (contact prior to booking to check) courses but it is the owner’s responsibility for its welfare and the safe and responsible control on farmland and near livestock and that the does not in any way interfere with the enjoyment and learning of other participants.
4. Conduct on a course
Participants are expected to follow all safety instructions and not to act in any way that compromises the safety, enjoyment, learning or well-being of himself or herself and other participants. Conduct that is disruptive, contrary to good order or prejudicial to the interest of safety shall entitle Nigel Parrish trading as New Forest Navigation/New Forest Guided Walking to remove a person from participation of any course, without any liability on New Forest Navigation/New Forest Guided Walking to make a refund.
5. Special requests and medical requirements
If you or any member of your party has any medical problem or disability which may affect your booking, it is a condition of booking that you contact us before you make your booking, and provide us with full details. If New Forest Navigation/New Forest Guided Walking is unable to properly accommodate the needs of the person(s) concerned, we will not be able to confirm your booking.
If you did not give full details at the time of booking, we can cancel your booking and impose applicable cancellation charges as soon as we become aware of these details. It is also your responsibility to make New Forest Navigation/New Forest Guided Walking fully aware of your medical requirements or special dietary requirements upon arrival as an additional safeguard.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs."
In the unlikely event of any problems or complaint these should be brought to our attention as soon as possible.
National Navigation Award Scheme courses: NNAS courses are now facilitated through an online system CMS managed by ‘TahDah’ when you book a course New Forest Navigation will add you name, email address and other details to that online system. (https://nnas.org.uk/terms-conditions/)
9. Subsequent instructions by participant(s)
All New Forest Navigation/New Forest Guided Walking courses are taught by a qualified & capable Leader, however, it is not intended that any instruction that is given to any participant(s) while on a course will in any way qualify that or those participant(s) to instruct any third party and no warranty is made to that effect.
10. Confirmation of booking terms
All participants will sign a suitability to participate form at the start of the course acknowledging risk and acceptance of these terms and conditions.
11. Voucher terms
Vouchers must be bought and paid for before they can be redeemed. A PDF voucher will be emailed (posted on request) to the person purchasing the voucher to gift to someone else. The voucher can only be used to book a New Forest Navigation map reading course or outdoor skills course and no refunds will be given after the voucher has been paid for.
The voucher amount (value) must be equal to or greater than the price of the course being booked when the recipient books a course. The voucher recipient will complete a course booking form using the 'course not listed' option and enter a value of zero and agree to the booking terms and conditions. Vouchers must be redeemed (used) by the date stated on the voucher and any courses booked by the recipient must take place on/before the date stated on the voucher. Normal booking terms and conditions apply to any courses paid for by a voucher.