Refund and cancellation policy
The refund and cancellation policy is fully outlined in the full 'Booking terms and conditions' and these terms are agreed to when submitting the booking form.
The Booking terms and conditions can be can be viewed in full on the bottom of the booking form pages of the website and can be viewed in full on website here.
Cancellation (by us) and return of course fees and deposits
Course payment or deposit will be returned in full without obligation and the booking considered cancelled if deemed necessary for reasons of adverse weather conditions, unsuitable conditions or other conditions outside of the control of New Forest Navigation/New Forest Guided Walking. A telephone number that course participants/organisers can be contacted on up 72 hours prior to the course start time and on the day of the course must be supplied when making a booking. This number will be used to notify participants of any cancellation, change of start location or other changes to the course and as such New Forest Navigation/New Forest Guided Walking can not be held responsible should we fail to contact you to notify you of these changes.
Requests for cancellation: Your date of cancellation is on the date we receive the acknowledge.
Any requests for cancellation must be made by one of these methods
By phone, by email or in writing. The course is only considered cancelled when you have received written or acknowledged email confirmation from New Forest Navigation/New Forest Guided Walking.
Cancellation fees will apply, based on a percentage of the full course/activity price as detailed; 365 to 84 days prior to course start date retention of deposit or 25%. 83 days to 56 days prior to course start date retention of 50%. 55 to 28 days to course start date retention of 75%. 27 to 0 days to course start date retention of 100%. Where possible an alternative course date (postponement) will be offered in lieu of cancelled course.
No refunds on the day for anyone who does not turn up or turns up late. Balance due on the day will remain for the numbers booked. Whilst we will always do our best to ensure that activities go ahead as advertised, we reserve the right to make any changes or cancel courses due to circumstances beyond our control. If we have a course that does not meet the minimum required participation numbers we have the right to book you on another mutually agreeable course or offer a full refund. This will not usually happen within 28 days of the course start date. We cannot accept any responsibility for cancellations (at any times) through situations of Force Majeure; war, terrorist attacks, natural disasters, adverse weather conditions, unsuitable conditions or any such conditions outside our control.
Course postponement: A request can be made to postpone a course to another course date. The postponement will only be accepted if the original course place/s can be filled, and the request is made within 28 days prior to the course date. A deposit of 50% of the full course cost will be required to postpone a date; this deposit will be returned on the course date (this will apply for courses booked and paid for and those that are being paid for with a voucher).
Course cancellation or curtailment due to external or other factors whilst under way
Course may have to be cancelled, curtailed or modified due to external factors such as hazardous/extreme weather, safety considerations (if the course is already underway) or other factors beyond the control of New Forest Navigation/New Forest Guided Walking. This may take place whilst the course is under or at short notice before the course commences. Each activity is assessed for risk and control measures include curtailing a course, shortening the course duration, changing the original route and objectives or course cancellation at short notice.
Cancelled by us: If the course is due to commence within the next 72 hours and cancelled by New Forest Navigation/New Forest Guided walking then a full refund or a suitable alternative will be offered by New Forest Navigation/New Forest Guided walking. Course cost/s only will be refunded (participants should have adequate insurance to cover other costs).
*Time of cancellation
The time of cancellation will be the time the leader has informed the participant/s and received an acknowledgement or the actual time participants return to the start location/agreed end location.
One and two day courses: If a course is cancelled after it has started then the refund amount will be a percentage of the full course costs paid dependant on the course duration. Courses cancelled on day one of a day one course: 25% will be retained by New Forest Navigation/New Forest Guided Walking and 75% will be refunded to the participant/s. For two day courses cancelled on the second day (day two) 50% will be retained by New Forest Navigation/New Forest Guided Walking and 50% will be refunded to the participant/s.
Outdoor skills course/s
If a course is cancelled after it has started then the refund amount will be a percentage of the full course costs paid dependant on the course duration and how much time has elapsed since the course commenced and the time the course has ended.
Day 1 commencement time to 09:59 on day 2 - 25% will be retained by New Forest Navigation/New Forest Guided Walking and 75% will be refunded to the participant/s. The time of cancellation
10:00 day two to 17:59 day 2 - 50% will be retained by New Forest Navigation/New Forest Guided Walking and 50% will be refunded to the participant/s.
18:00 day 2 to 07:59 on day 3 75% will be retained by New Forest Navigation/New Forest Guided Walking and 25% will be refunded to the participant/s.
After 08:00 on day 3 the course will have been considered as completed and no refund will be made to participants.
*For outdoor skills courses the end time of the course will be the time participants have physically returned to the original starting location or agreed end location.
If a participant on an outdoor skills course cannot start an activity, or continue the activity due to being poorly or inadequately equip for the activity then New Forest Navigation/New Forest Guided Walking reserves the right to make no refund to the participant.