Full booking terms and conditions - revised and updates August 2026

Booking terms and conditions for any ride, walk, course or activity/activities booked with Nigel Parrish t/a - New Forest Navigation, Wessex Adventures and Nigel Parrish (for on cycle activities)

Thank you for your interest or for making a booking with Nigel Parrish - your custom is very much appreciated and supports a small one person business and his family.

Booking terms and conditions

Booking terms and conditions for any activity/activities booked with Nigel Parrish (sole trader) trading as (t/a) New Forest Navigation, Wessex Adventures and Nigel Parrish (for all cycling activities). For remainder of these terms referred to as Nigel Parrish (t/a).

These Booking Terms & Conditions apply to the booking of any Nigel Parrish (trading as) New Forest Navigation and/and or Wessex Adventures and/or Nigel Parrish (MIAS level 2 MTB leader for cycling activities and apply to any 'activity/activities' booked and paid for with Nigel Parrish (t/a) including but limited to cycling/mtb guide rides, tuition rides, navigation by bike, MTB skills and techniques workshops, bespoke rides and tuition, Navigation courses booked (New Forest Navigation) and on foot guided walks, walking workshops, hedgerow safaris, bespoke guided walks and mountain and hills walks and activities.

These Booking Terms & Conditions contain important information concerning participation in anything booked with Nigel Parrish (t/a) referred to as the 'activity/activities' in these terms and conditions by yourself and members of your party - referred as to in these terms and conditions as 'participant/s' and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these booking terms and conditions. No variation to these Booking Terms & Conditions shall be binding unless agreed in writing by Nigel Parrish (t/a). Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by Nigel Parrish Nigel Parrish (t/a) (including any electronic documentation) shall be subject to correction without any liability on the part of Nigel Parrish (t/a)

Payment accounts Please note that the PayPal, Stripe and business bank accounts are registered to Nigel Parrish(sole trader)with the business trading name/s New Forest Navigation, Wessex Adventures (Nigel Parrish). These names may be shown on receipts, notifications and secure payment pages but apply to any activity/activities booked with Nigel Parrish (t/a).

Booking and payment

Booking Confirmation: A activity/activities booking is considered confirmed on receipt of a deposit or full payment and/or a completed Booking Form by the participant/s with Nigel Parrish (t/a). Without both the booking form and deposit or full payment there is no contract with Nigel Parrish (t/a). If you book less than 112 days/16 weeks (140 days/20 weeks for bespoke and outdoor skills activity/activities prior to the start of the activity/activities full payment must be made to enter in to the contract. Only by prior, confirmed (email or written) arrangement can a booking be taken without payment (such as booking being made through a third party, who shall be considered a ‘Booking Agent’). A booking form will still have to have been completed and all/any ‘Booking Terms and Conditions’ agreed to. The booking will only be considered confirmed once participants have received written (email or letter) acknowledgment from Nigel Parrish (t/a.

Payment of balance: The full amount is due not later than 112 days (16 weeks) or 140 days (20 weeks) prior to date of the activity/activities/activities start date. Should the full amount not be received in the specified time, Nigel Parrish (t/a) reserves the right to treat the booking as cancelled and the deposit shall become non-refundable. Payment can be made online on the website at the time of the booking using PayPal or using the payment instructions on the confirmation email or invoice. When a booking is made, all participants on the same booking form will have deemed to have agreed to the/these ‘Booking Terms and Conditions’. It is up to the Group Leader/Organiser/Person making booking to ensure these conditions are met and participants are made aware of them.

Cancellation & postponement (by us) and return of activity/activities fees and deposits: In some circumstances full payment or deposit will be returned in full without obligation and the booking considered cancelled if deemed necessary for any reasons by Nigel Parrish (t/a). Only payments made to Nigel Parrish (t/a) will be returned and participants are advised to take out travel insurance to cover other costs such as travel and accommodation. Adverse weather or force majeure events: If a course is cancelled due to adverse weather (usually when a weather warning has been issued) or force majeure events then alternative course dates will be offered to participants. Alternative dates and postponement will be made to participants. Refunds will only be made in exceptional circumstances and only monies paid to Nigel Parrish (t/a) only will be returned (minus applicable admin fees and charges) and participants are advised to take out travel insurance to cover other costs such as travel and accommodation.

A telephone number that participants/organisers can be contacted on up 72 hours prior to the activity/activities start time and on the day of the activity/activities must be supplied when making a booking. This number will be used to notify participants of any cancellation, change of start location or other changes to the activity/activities and as such Nigel Parrish (t/a) cannot be held responsible should we fail to contact you on the supplied contact number to notify you of these changes.

Requests for cancellations: Your date of cancellation is on the date we acknowledge the cancellation. Any requests for cancellation must be made by one of these methods: By phone, by email or in writing. The activity/activities is only considered cancelled when you have received written or acknowledged email confirmation from Nigel Parrish (t/a). Cancellation fees will apply, based on a percentage of the full activity/activities price as detailed; 365 to 112 days prior to activity/activities start date retention of deposit or 25%. 111 days to 84 days prior to activity/activities start date retention of 50%. 83 to 55 days to activity/activities start date retention of 75%. 54 to 0 days to activity/activities start date retention of 100%. Where possible an alternative activity/activities date (postponement) will be offered in lieu of cancelled activity/activities (see admin fee/charges). No refunds on the day for anyone who does not turn up or turns up late. Balance due on the day will remain for the numbers booked. Whilst we will always do our best to ensure that activities go ahead as advertised, we reserve the right to make any changes or cancel walk/activities due to circumstances beyond our control. If we have a activity/activities that does not meet the minimum required participation numbers we have the right to book you on another mutually agreeable activity/activities or offer a full refund. This will not usually happen within 28 days of the activity/activities start date. We cannot accept any responsibility for cancellations (at any times) through situations of Force Majeure; war, terrorist attacks, natural disasters, adverse weather conditions, unsuitable conditions or any such conditions outside our control.

Activity/activities postponement A request can be made to postpone an activity/activities to another activity/activities date. The postponement may/will only be accepted if the original activity/activities place/s can be filled, and the request is made within at least 28 days prior to the activity/activities date. An admin fee may be charged if the activity/activities place is postponed (this will apply for activity/activities booked and paid for and those that are being paid for with a voucher).

Admin fees and charges: An admin fee minimum charge of £7.50 or 25% of the full cost may be charged to postpone a activity/activities date, to process a refund or alter the original booking date. If a refund is made for the full cost at the request of the participant financial processing fees will be deducted in addition to any applicable admin fee.

Activity/activities cancellation or curtailment due to external or other factors whilst under way: Activity/activities may have to be cancelled, curtailed or modified due to external factors such as hazardous/extreme weather, safety considerations (once the activity/activities is already underway) or other factors beyond the control of Nigel Parrish (t/a). This may take place whilst the activity/activities already commenced or at very short notice before the activity/activities commences. Each activity/activities is assessed for risk and control measures include curtailing an activity/activities, shortening the activity/activities duration, changing the original route and objectives or activity/activities cancellation at short notice.

Cancelled by us: If the activity/activities is due to commence within the next 72 hours and cancelled by Nigel Parrish (t/a) for reasons other than adverse weather or force majeure events then a full refund or a suitable alternative will be offered by Nigel Parrish (t/a). activity/activities cost/s only will be refunded (participants should have adequate insurance to cover other costs). The time of cancellation will be the time the leader has informed the participant/s and received an acknowledgement or the actual time participants return to the start location/agreed end location.

Multiple day/s activity/activities: If a activity/activities is cancelled after it has commenced then usually a postponement or alternative date will be offered where possible. Any refund amount 'refunded' will be a percentage of the full activity/activities costs paid dependant on the activity/activities expected duration (start time and end time) and how much time has elapsed since the activity/activities commenced and the time the activity/activities has ended, the reminder will be retained (by Nigel Parrish (t/a)). Any refund amount will a percentage based on the duration of the activity/activities. One day: up to 50% duration completed - no refunds. Two day: up to 50% duration completed - 45% refunded and 55% retained, 51% or more duration completed - no funds or an alternative date may be offered. Three day: up to a third completed 25% refund and 75% retained, two thirds completed 35% refunded and 65% retained, curtailed before day three commences 25% refunded and 75% retained, curtailed after day three has commenced 100% retained with an alternative date offered if necessary to complete a course, Four or more days activity/activities - 25 to 50% completed - 45% refined and 55% retained and after 51% completed (ie morning of day 3) 35% refunded and 65% retained. Participants are advised to obtain travel insurance that would cover all costs should an activity/activities be curtailed.

Acknowledgment of risk

Acknowledgment of risk for on foot activity/activities:Your booking is based on your acceptance of the risk inherent in outdoor activity/activities. Nigel Parrish (t/a) will ensure that all activities are as safe as possible, all clients must take sensible precautions to minimise any risk to himself or herself. Participants accept that there are inherent risks that could result in injury or death and accept risks involved and shall be responsible for your own activities/actions and/or involvement. These booking conditions must be passed to all members of the party by the group leader to ensure their full understanding of the risks and responsibilities involved. We reserve the right to change any activity/activities whilst it is underway if, in the guide/instructors judgement this is in the best interest of the group. We also reserve the right to alter an itinerary or curtail an activity/activities duration for any reason that we deem important and will endeavour to inform the activity/activities participants as soon as possible. Participants are personally responsible for assessing risk and undertaking activity/activities within their own ability and should stop and seek advice from the activity/activities leader before proceeding.

Acknowledgement of risk for cycling activity/activities:Before undertaking any cycling activity/activities, each participant will sign that they understand the inherent risks involved, have no undeclared or inherent medical conditions that make it more likely they will be involved in an accident, and that they are responsible for supplying and riding a suitable mountain bike for the activity/activities they are undertaking.

Mountain biking is/can be an extreme sport with inherent risks, including but not limited to falls, collisions, challenging terrain, adverse weather, equipment failure, and the possibility of serious injury or death. All participants must:

• Ride within their own ability at all times.
• Listen to and follow all instructions and safety advice from the leader.
• Assess each trail and feature before riding; if unsure, walk the section first or walk the section entirely.
• Accept that ability levels vary between riders and act with consideration for personal limits.

You can read the full acceptance of risk document on the website here ADD LINK

Participant/s bicycle must be suitable for the expected activity/activities: A suitable bicycle should be a substantial off road capable mountain bike, with suitable tyres and of the correct size in fully legal working order

ALL participants included on the same booking must read and agree to the ride description, wear and bring suitable clothing, equipment and bring all the mandatory items required to keep your bike in working order for the duration of the course. All bicycles and equipment will be checked prior to the ride commencing. Any person without a suitable bicycle or without mandatory items of equipment will not be able to take part.

Off road cycle rides: Off-road cycle rides may include sections that are on-road, as well as sections on unsurfaced tracks including bridleways, gravel paths, forest tracks and dedicated mountain bike trails. These may include natural trail features (such as roots, rocks, drops), fast technical descents with a loose or very worn surface, overgrown or overhung sections and technical ascents and descents that are shared with other users. Sections may also include man made trail features such as jumps, berms, drops and boardwalks on blue and red on the bike trail grading system. Participants are personally responsible for riding within their own ability and should stop and dismount where a section would put them at risk. All cycling activities are risk assessed. The ride leader is qualified, fully insured and first aid trained. Off-road rides may include road crossings over, or on roads, or byways that are open to all forms of vehicles. This is not a complete list of all-off road surfaces, natural trails features or man made features but are provided as examples.

Suitability for the activity/activities: It is your responsibility to ensure that you (Participant/s) are suitably equipped, adequately fit and experienced to undertake the activity/activities that you are booking. You must inform us in advance of any medical conditions, allergies and/or special requirements, dietary or otherwise that could affect your participation in any activity/activities. A full suggested clothing and equipment list will be supplied and those undertaking walk/activities should ensure they are adequately equip including wearing suitable footwear for the activity/activities they are undertaking. Nigel Parrish trading as Nigel Parrish (t/a) reserves the right curtail, postpone or cancel a participants activity/activities if they are not suitable equip. We do accept dogs on some (contact prior to booking to check) activity/activities. Owners are responsible for its welfare and the safe and responsible control on farmland, and near livestock and that the does not in any way interfere with the enjoyment and learning of other participants.

Statement of Physical Ability: Each participant should/will ensure/declare that they have an adequate level of fitness in order to take part fully in the activity/activities that you wish to book (If in any doubt, consult a doctor or a medical professional before booking/taking part). If a participant on an outdoor skills activity/activities cannot start an activity/activities, or continue the activity/activities due to being poorly or inadequately equip for the activity/activities then Nigel Parrish (t/a) reserves the right to make no refund to the participant. In situations where a participant is unable to complete a activity/activities due to being unsuitable for activity/activities (excluding accidents/emergencies) it will be the responsibility of that participant to arrange a return to the start location, end location or to be picked up on route.

Special requests and medical requirements: If you or any member of your party has any medical problem or disability which may affect your booking, it is a condition of booking that you contact us before you make your booking, and provide us with full details. If Nigel Parrish (t/a) is unable to properly accommodate the needs of the person(s) concerned, we will not be able to confirm your booking. If you did not give full details at the time of booking, we can cancel your booking and impose applicable cancellation charges as soon as we become aware of these details. It is also your responsibility to make Nigel Parrish (t/a) fully aware of your medical requirements or special dietary requirements upon arrival as an additional safeguard. Insurance, complaints and privacy policy You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.In the unlikely event of any problems or complaint these should be brought to our attention as soon as possible. We respect your privacy and all personal information is stored in accordance with our privacy policy. No personal information will be passed on for any reason except to those organising your activity/activities.

Children and young people under 18 years old Nigel Parrish does not hold an Adventure Activities licence: ANY participant under 18 years of age MUST be accompanied on the activity/activities by their parent or legally appointed guardian. There is no exemption where children (under 18 years old) are accompanied by other responsible adults, regardless of their relationship to the child. Accompanied means taking part or being close enough to do so.

Conduct on a activity/activities: Participants are expected to follow all safety instructions and not to act in any way that compromises the safety, enjoyment, learning or well-being of himself or herself and other participants. Conduct that is considered to be disruptive, contrary to good order or prejudicial to the interest of safety shall entitle Nigel Parrish trading as Nigel Parrish (t/a) to remove a person from participation of any activity/activities, without any liability on Nigel Parrish (t/a) to make a refund. Participants removed from participation will be responsible for themselves once they have been guided to a public road or location where they can commence their own journey onwards. The consumption of any amount of alcohol, recreational drugs or illegal stimulants is not permitted on any activity/activities

Subsequent instruction by participant/s: All Nigel Parrish (t/a) activity/activities are taught by a qualified & capable Leader, however, it is not intended that any instruction that is given to any participant(s) while on a activity/activities will in any way qualify that or those participant(s) to instruct any third party and no warranty is made to that effect

Voucher terms and conditions: Vouchers must be bought and paid for before they can be redeemed. A PDF voucher will be email to the person purchasing the voucher to gift to someone else. The voucher can only be used to book a Nigel Parrish activity/activities or outdoor skills activity/activities and no refunds will be given after the voucher has been paid for if it remains unused (chat to us if you want to extend the voucher expiry). The voucher amount (value purchased) must be equal to or greater than the price of the activity/activities being booked when the recipient books a activity/activities (in some cases prices may have risen since the original voucher was purchased). The voucher recipient will complete a activity/activities booking form using the 'activity/activities not listed' option and enter a value of '0' or the additional amount required and agree to the booking terms and conditions. Vouchers must be redeemed (used) by the date stated on voucher and any activity/activities booked by the recipient must take place on/before the date stated on the voucher.

Confirmation of booking terms and conditions: Acceptance of booking terms and conditions will be made when a booking form and/or payment has been completed. Additionally all participants will sign a suitability to participate form at the start of the activity/activities acknowledging risk and acceptance of these terms and conditions. Participants suitability to take part will also be assessed by the activity/activities leader at commencement of the activity/activities - any participant deemed to be unsuitable for the activity/activities will not be able to take part.